Good questions. Clear answers.

Harare and Bulawayo are the first planned launch cities. Dovi reviews the exact branch and confirms delivery coverage before activation. A city name alone is not a guarantee of coverage.

Applications and store preparation are open. Customer ordering, dispatch and payments are coming soon and require service activation. We confirm readiness with approved partners.

Submitting an application is free. Commission, any applicable charges and payout terms are confirmed before activation.

Yes. Save your draft in the secure application and sign in again to continue or respond to requested changes.

The council trade licence is optional for bakery applications. It is required for restaurants and groceries. Restaurants and bakeries still need food-hygiene documentation in the Dovi application.

Yes. You can enter a domain such as yourstore.co.zw. Check that it is your correct website before saving.

You can select both in the POS question and provide the provider and version of each. This records your setup. A vendor connection requires compatibility checks and testing before it can be activated.

No. Dovi Cashier is optional. Partner Hub and Dovi Partner provide the Dovi store tools. Your in-store till remains separate unless a tested connection has been enabled.

Yes. Each branch has its own application, address and catalogue. Review prices, stock and hours for the correct branch.

No. The minimum-order threshold determines whether a small-order fee applies. It does not prevent a customer from ordering below that threshold.

Confirm the payout schedule, currency and account details in your commercial agreement before activation. Dovi invoices and payout statements are available through the partner tools; a statement alone does not confirm receipt of funds.

Keep a charged backup device or power source where possible. Contact Dovi about affected active orders. When reconnected, check order references before preparing anything twice. Dovi does not promise offline order acceptance.

These are not offered as general self-service delivery options on this site. Discuss your needs with Dovi before making that promise to customers.

For application or account questions, contact hello@dovi.africa with your store name and the relevant reference. Customers with order issues should use Order help in the customer app. Do not email passwords, login codes or full bank details.