Agree all fees first
Dovi confirms commission, any applicable service charges, promotion funding and payout arrangements before activation. Do not assume a rate from another merchant or another platform applies to your store.
Know which amounts are yours
The customer’s total can include product prices, delivery charges, service fees and a small-order fee. Those amounts are not all merchant revenue. Your records distinguish the sale, Dovi’s commission or fees, adjustments and the amount due to the merchant.
Small orders are still allowed
A store’s minimum-order threshold is used to determine a small-order fee; customers can still order below it. Dovi’s admin manages store-specific thresholds. It is separate from the merchant’s commission and should not be counted as product revenue.
Check statements against payments
Check your Dovi invoice and payout statement against the orders and adjustments for that period, then match the payout to your bank or wallet receipt. Confirm account ownership, payout currency, schedule and any conversion or transfer charges during onboarding.