Start with the period
Choose the matching statement period and store. Identify completed orders, refunds and adjustments. Keep currencies separate; never add amounts in different currencies as if they were equal.
Review fees and deductions
Compare commission, agreed charges and any funded promotions with your agreement. The customer’s delivery or service fee should not automatically be counted as merchant proceeds.
Confirm the payout
Match the payout statement to an actual receipt in the nominated account. A calculated balance is not proof money has arrived. Record any difference and contact Dovi with the statement reference.
Keep private details private
Use the secure account for payout information. Do not send full bank details, identity documents, passwords or login codes with a general email enquiry.