Know what is open now
Partner applications and store preparation are available. Customer ordering, dispatch and payments remain subject to Dovi’s launch and each store’s activation. There is no guaranteed delivery radius or delivery time for a new application.
When an order arrives
Check its status and contents in your partner tools. Accept and prepare according to the workflow shown. Review instructions, quantities and packaging, then mark it ready. Never treat a screenshot or an informal message as proof of a paid Dovi order.
Match the collection
Check the Dovi order reference against the driver’s collection details before handing over. Keep separate orders clearly labelled. Raise missing-item, delay or collection concerns through the available support route.
Plan for real-world interruptions
A power cut, water issue or data outage can change what your store can safely fulfil. Keep your opening hours and availability accurate. Contact Dovi about active orders; do not assume a disconnected screen has cancelled them.