Before the shift
Charge the order device and any power bank. Check mobile-data availability and who can contact Dovi if the main connection fails. Keep essential store and support details accessible to the shift lead.
During an interruption
Prioritise safe preparation and storage. Check which orders were accepted before connectivity dropped. Avoid accepting work your team cannot safely complete. Tell Dovi which branch and order references are affected.
When the connection returns
Refresh the order list and compare references before taking action. An order may already have reached another device or a connected till. For a POS failure, inspect the till first, then use the labelled manual-handling option if needed.
Review what changed
Update stock affected by spoilage or loss and review your opening hours. Dovi is not an offline order-taking system: do not treat locally displayed or saved information as confirmation of a new paid order.